We understand that sometimes, a change of heart is inevitable. That's why we're here to support you every step of the way, ensuring your peace of mind with our hassle-free return and exchange process.
Returns Eligibility:
Items must be unused, undamaged, and in their original packaging.
Returns must be initiated within 7 days of purchase.
How to Initiate a Return or Exchange:
Contact our dedicated Customer Support Center via chat or call (Timing: 8 am – 10 pm)
Share pictures of the item(s) and proof of purchase (invoice) with our Customer Support Center to initiate the return or exchange process. Once submitted, we’ll reach out to you within 24 hours to guide you through the next steps.
Return and Exchange Process
To ensure a smooth return or exchange, please pack the item(s) in their original packaging and condition.
Once your return is received and inspected, we will issue a refund to your original method of payment.
Please allow up to 7 business days for the refund to reflect in your account.
Exclusions:
Personalized or customized items are not eligible for return unless defective or damaged.
Clearance or final sale items are not eligible for return or refund.
Return Shipping:
Customers are responsible for return shipping costs, unless the item is defective or damaged.
Exchange Policy:
We do not offer direct exchanges. If you wish to exchange an item, please initiate a return and place a new order.
Damaged or Defective Items:
If your item arrives damaged or defective, please contact us immediately to arrange for a replacement or refund.
Sort Eazy Home Improvements reserves the right to refuse returns or refunds if:
Items are not in their original packaging.
Items are not repackaged as received.
Items do not match the condition depicted in the provided pictures.
Terms and Conditions: This return and exchange policy applies to all purchases made from Sort Eazy. Your satisfaction is our priority, and we’re committed to ensuring a delightful shopping experience for you.
